Our Terms & Conditions

Update Covid-19

1st April 2020

Connections Shop is closed, we will operate as we do over the Christmas Holiday Period in that your unsold items removal date will be extended as will your collection date.

No items held in the shop will be sent to Charity over the lockdown period, please get in touch with us when we re open.

We intend to continue to offer items for sale on our website and will accept items in for sale if you wish to post or send them to us to our home address... please get in touch for details


18 March 2020

Currently Connections is open, and we are in the process of uploading more lovely items onto this website www.connectionsledbury.co.uk. - check out the latest items here https://www.connectionsledbury.co.uk/Full-List-Available/

If we have to shut the shop, we will operate as we do at Christmas and the New Year Holiday Period in that your unsold items removal date will be extended until our return.

We intend to continue to offer items for sale and will accept items in for sale if you wish to post or send them to us, ( this may be an ideal time to rationalise your wardrobe!)

It would be best to contact Melanie for the receiving address if you wish to do this.



We sell nearly new ladies fashions and make every endeavour to ensure that all our items are in first class condition

Before purchasing online, we advise that you contact the shop on 01531 635316 to make sure the item is still available

Our Shop Conditions

Items brought to us for sale must be in first class state, not previously offered for sale, and ideally should be not more than 2 years old unless Vintage. We regret that we are unable to accept items that have been dressmaker made

We reserve the right to refuse items we feel are not suitable.

Unless otherwise agreed a price will be fixed by us and when articles are sold, 50% of the selling price becomes payable to the customer. Items are held by us in the shop for a period of 6 weeks and if after this time they have not been collected by the seller will be reduced for a further 2 weeks.

After this period of 8 (6+2 -see above) weeks has elapsed goods will be given to charity if they have not been collected witin this time. Items are held by us are accepted for sale and left at the owners risk and we regret that we cannot accept for resale any items previously bought from us.


Connections sells on commission, that means up until your items are sold, they still belong to you. It is your responsibility to ensure that your items are insured at your risk and cost.

Vintage Items

Due to the unique nature of Vintage items, we make every attempt is made to fully disclose their condition, however it must be appreciated that these items generally have more age and wear than others and will not be in "as new" condition.

Image Colour

We try and take pictures and represent the items to the best of our ability, however, colours may vary when flash is used or on your own computer display. Please make sure that you are happy with the colour before purchase.


Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us at the checkout, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. Please also see our Privacy Policy

If you are in any way concerned about this aspect of our website, please contact us at sales@connectionsledbury.co.uk or phone +44(0) 1531 630091

Explanation of the cookies used within this website which are transferred to your computer

Cookie Name

last_ visit

Online Returns & Exchanges

Returns & Delivery

1. Delivery

Postage and packing which shall be charged at the following rates which may vary:-

Within the UK (First Class) - £10.00 for the first item, additional items £1.95

Items are sent out by Express Delivery. If you order by 12 noon you should receive your purchase the next working day.

If you would like to collect your purchase please select the option “Collect in Person” and you will not be charged. You can then arrange collection at your convenience.

Europe (Airmail) - £25.00 for the first item, additional items £3.95

Rest of the world (Airmail) Contact us for a quote.

If you are out side the UK email melconnect@hotmail.com or call our office on 01531 635316


2. Returns

We do accept returns and will refund to you the price of the product less postage and packing as long as the product is in the same condition as it was sent to you, with all the tags still affixed.

We ask you to tell us within 3 days of receiving the product that you wish to return it, and to send it back within 7 days of contacting us.

You are expected to pay the cost of returning the item.

Some goods are non-returnable for hygiene reasons.

Please note that this does not affect your statutory rights.

Please return your goods to: Connections 5 Homend Walk Ledbury HR8 1BX


Full Terms and Conditions for Buyers

These Terms and Conditions (“Terms”) are the terms and conditions on which Connections agrees to sell Products on its Website.

1 Definitions

In these Terms the following expressions shall have the following meanings:-
“Agreement” means any contract entered into pursuant to clause 2 which shall be governed by these Terms.
“Product” means any item of clothing or any accessory sold via the Website. All Products are second-hand items which we sell on behalf of Sellers.
“Seller” means the owner of the Product on whose behalf we sell the Product.
“We” means Connections (and “our” and “us” shall be construed accordingly).
"Website” means our website at www.connectionsledbury.co.uk
“You” means the person to whom a Product is sold on these Terms (and “your” shall be construed accordingly).

2 Formation of Contract

2.1 The display of Products and prices on the Website constitutes an invitation to treat. No Agreement shall come into existence unless and until we accept your order. We reserve the right to accept or reject any order in our absolute discretion.
2.2 As and when we accept your order, the Agreement shall be to the exclusion of all other terms, conditions and representations whether written or oral.
2.3 We reserve the right to withdraw any Product displayed on the Website at any time before your order is accepted.
2.4 While we make every effort to describe and display every Product as accurately as possible, you should be aware that the colour and appearance on your PC may be at variance with the actual colour and appearance.

3 Prices, Payment & Delivery

3.1 All prices on the Website are in Pounds Sterling
3.2 All prices are exclusive of postage and packing
3.3 Payment must be made in Pounds Sterling by one of the following debit or credit cards:Visa, Visa Electron, Mastercard, Maestro or Solo, or online by PayPal

4 Cancellation

4.1 If for any reason you wish to cancel your order you may do so up to the expiry of 7 working days beginning with the day after the day on which you receive the Product by giving us written notice in accordance with clause 5.1.
4.2 You must return the Product to us at the address above within 14 days of your notice of cancellation. You must pay for the cost of returning the Product. We recommend that you send it by recorded or special delivery. The Product must be returned to us in the same condition as that in which you received it.
4.3 We will refund the price and the original delivery charges to you within 14 days of our receiving the returned Product.

5 Returns Policy

In addition to your right of cancellation under clause 4 and your other statutory rights, we will refund to you the price for the Product less our postage and packing on the following conditions:-
5.1 you have contacted us within 3 days of receiving the Product and received from us a return authorisation number;
5.2 you have paid all postage and packaging for the return of the Product; and
5.3 we have received the Product from you with all security tags still affixed and in the same condition as the Product was sent to you.

6 Limitation of Liability

6.1 Nothing in these Terms shall exclude or limit our liability for death or personal injury due to negligence.
6.2 To the fullest extent permitted by law, we shall not be liable to you under these Terms for any loss of profits, business, contracts, anticipated savings, wasted expenditure, goodwill or revenue or for any indirect or consequential loss or damage whatsoever howsoever arising out of or in connection with the performance of the Agreement or any breach by us thereof.
6.3 Subject to clause 6.1, our liability under these Terms shall be limited to a sum equivalent to the price paid by you.

7 General

7.1 The privacy of your personal data is important to us and we shall ensure that we comply with all relevant data protection legislation. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of information transmitted to the Website and any transmission is at your own risk.

7.2 We may send newsletters and other marketing communications to you from time to time. Please let us know if you would prefer not to receive these.
7.3 We shall all times keep your personal data confidential and we shall not, without your prior consent, disclose your personal data to any third party unless required to do so by law.
7.4 Any notice or other communication required to be given under these Terms by you to us shall be in writing and posted to us at the address set out above. We recommend that you use recorded or special delivery. Any notice sent by e-mail shall only be valid if acknowledged by us in writing.
7.5 Any notice or other communication required to be given under these Terms by us to you shall be in writing and sent by post or by e-mail to your last known address.
7.6 We shall not be liable to you for any loss or damage arising as a result of our being prevented from performing our obligations under these Terms by reason of circumstances beyond our reasonable control.
7.7 These Terms and the Agreement are governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.